Straight answers.

Our git-push app platform: connect a GitHub repository and every push builds and ships automatically, with HTTPS, custom domains, databases, logs, and rollbacks — flat, honest pricing like everything else we run. It lives beside your hosting in the same client area. Details: Candor Deploy.

No. Point it at your repository and the platform detects your stack and builds it — Node, Python, Go, Rust, PHP, Ruby, or a static site. You write code and push; building, TLS, and running it are our job.

No. The rate you sign up at is the rate you renew at — permanently. There is no introductory teaser that resets to a higher “regular” price in year two. This isn’t a marketing line: it’s written into our Terms of Service. If we ever raise prices for new customers, your existing plan keeps its original rate.

Yes — every new hosting plan comes with a 30-day money-back guarantee. If you’re not satisfied for any reason within 30 days of your initial purchase, contact us and we refund your hosting fees in full. Domain registrations are the exception (the fee goes to the registry immediately and the domain remains yours to transfer). Details: Refund Policy.

From the client area, or by emailing hello@candorhost.com from your account’s email address. By default service continues through the end of your paid billing period; you can also request immediate cancellation. On prepaid annual or multi-year terms, unused full months are refunded at the rate you paid — see the Refund Policy. Before you go, you can export everything — your data is yours. Details: Cancellation.

Yes — every hosting plan can be paid monthly, yearly, or two or three years at a time. Prepaying earns free months, and the discount deepens with the term: one year costs ten months’ price (two months free), two years cost nineteen (five free), and three years cost twenty-seven (nine free). In dollars, that’s Solo at $150, $285, or $405, Studio at $350, $665, or $945, and Org at $750, $1,425, or $2,025 for one, two, or three years.

The rate you renew at is the rate you signed up at — on every term. That means a prepay here is a real discount, not a teaser that resets to something higher later. The 30-day money-back guarantee applies to new plans whatever term you pick, and if you cancel a prepaid term later we refund the unused full months at the rate you paid — the discount stays yours. Candor Deploy plans are monthly-only for now.

We don’t count your bandwidth or charge overages, and there’s no hidden monthly cap. The Acceptable Use Policy governs genuine abuse (like running a video CDN off a shared plan) — which is what every host’s “unlimited bandwidth” actually means. We just say it plainly.

Yes — upgrade or downgrade from the client area at any time, and your renewal price stays whatever the plan’s listed rate was when you signed up for it. If you’re not sure what fits, ask in chat; per Candid Support we don’t upsell inside support conversations, so you’ll get a straight answer.

Yes — free Let’s Encrypt certificates are issued and renewed automatically for every site and domain alias. HTTPS is enforced: plain-http requests redirect, and our own properties ship HSTS.

During business hours — 9am–6pm ET, Monday through Friday — a site-down ticket gets a first response within 1 hour, with resolution or a real ETA the same day. Everything else gets a first response within one business day. The full table is in Candid Support. Monitoring runs around the clock, and in practice we often reply outside posted hours too — we just don’t publish promises we can’t always keep.

An engineer with production access — someone who deploys code, reads server logs, and can actually fix your problem, not a tier-1 rep routing you up a ladder. Closing replies include the root cause and what we did, not just “resolved.” And never an upsell inside a support conversation. That’s Candid Support.